Katherine O'Connor, commonly called K.O., has a lucrative Christmas letter writing sideline. During an interview with one of her clients, she sees someone she has never met yet thoroughly despises: Dr. Wynn Jeffries, author of the child-rearing book that K.O.'s sister Zelda considers a bible. K.O. disagrees with the "no rules" theory of the book and believes it is responsible for turning her lovely five-year-old twin nieces into terrors. Why is the author here on Seattle's Blossom Street?
Resolved to let Dr. Jeffries know how much she opposes his book, K.O. follows him. She is incredulous