Anne Ursu was voted "Best Customer Service" by her bookstore peers in 1996. She took a break from retail the following year to write on theater for the City Pages in Minneapolis and the Portland Phoenix in Maine. Her fictionalized account of The Clarence Spill has just been published by Hyperion Books -- names have been changed to protect the innocent. When she's not working on her next novel, she reviews local theater for the Clarence Chronicle and uses her customer service skills to great effect at the Davis & Dean Information Desk. Sometimes she shelves calendars, too.